For GP appointments, we now operate a telephone triage system. Please advise us of your complaint and we will add this to the triage list. You will then be called by a clinician who will either help you over the telephone or ask you to come into the surgery.
Appointments to see a Practice Nurse can be made in advance.
Our Surgery hours are 8:00am – 6:30pm Monday to Friday.
Online Booking of Appointments
We are not currently offering any online appointments bookings as all calls are triaged as explained above.
However we will be introducing AskMyGP in the near future so please watch this space.
If you are more than 10 minutes late for your appointment, the Doctor or Nurse will NOT be able to see you. Please make sure you factor in plenty of time for parking/public transport, etc.
DNAs – Did Not Attends
Each month we have a staggering amount of appointments where people did not attend. It is imperative that you attend the appointments you have been offered. This has wasted clinicians’ time and stopped other people being seen. Please bear this in mind if you call and we are already at capacity, at that time.
Every patient is entitled to a chaperone. We have fully trained reception staff who will be happy to chaperone you during examinations, should you wish. Please just tell the Doctor that your are requesting a chaperone.
Telephoning the Surgery
Our telephone number is 01934 628 111 and is a local rate “geographical” number. Your phone provider will pass on a charge to you dictated by the agreement you have with your provider (e.g. they may bundle it with free minutes or charge you an access fee) which we have no control over. All we can say is you will be charged the same as if you were calling another Weston-super-Mare 01934 number.
Phones are manned from 8.00am to 6.30pm. Outside of these hours you will be directed to hang up and call 111 for out of hours advice and urgent care.
Other Care Providers
We are working together with other local practices to offer patients access to more appointments in the early mornings, evenings and at weekends. To find out more about these services, please contact the practice.
In the case of a medically urgent problem arising out of surgery hours contact should be made with the NHS 111 service. Please call 111.
For any medical problem, within surgery hours, that cannot be dealt with by any of the places listed below, contact should be made with us – Attendance at A & E is not appropriate for anything other than Accidents or Emergencies.
Any pharmacy will be able to assist with medication queries and minor ailments. If you regularly attend a certain pharmacy then it would be beneficial for you to make contact with them as they will have a record of your current medication. Please click on the link below or here.
The Minor Injuries Unit based at Clevedon Community Hospital is able to deal with minor injuries/illnesses – this includes x-rays of suspected fractures. Opening Hours are 8:00am until 9:00pm, seven days a week. X-Ray open 9:00am until 1:00pm and 2:00pm until 4:30pm weekdays only. Please click here for more details.
A & E – should only be accessed in the case of Accidents (where there is a significant injury) or Emergencies (such as stroke).
Evenings and Weekends
GP appointments are now available in your area during the evenings and at the weekends.
To book an appointment please contact your practice.