About askmyGP

How to create an askmyGP account

To create an askmyGP account, you will need an email address that you can use to log into the system. If you don’t have an email address then please ask reception for some help with creating one.

You can only use one email address for one account, so your partner will need a separate email address for their account. If you need help to create an email address, please ask at reception. In addition, it is a good idea to be able to access your email from your smartphone as the doctor may email their response to you.

If you don’t have an email address or internet access at home, your requests will still be put through the askmyGP system, but you will have to call us or submit a request at the front desk – the GP will then phone you back during the day either to offer you advice or to ask you to come in.

Please only contact us on days when you can come in if necessary. This new system aims to deal with all requests on the day that they are submitted so that you don’t have to wait to get the help you need.

Please let reception know if you don’t have an email address or internet access so that they can create the appropriate account for you. If you want to see your usual GP, please check when they are working and submit your request on that day.

To create an account yourself on askmyGP, please follow the instructions to register.

How to register for askmyGP

You can find more detailed instructions on how to register for askmyGP by downloading the pdf below.

How To Register

askmyGP and Patient Access - what is the difference?

askmyGP and Patient Access are two separate systems and each serves a different purpose, but we understand that from the patient’s point of view, they can appear to be related.

• askmyGP is a system that we use to receive appointment requests from patients. This system allows our doctors and advanced nurse practitioners to triage appointment requests and deal with all requests on the same day as they are submitted.

• Patient Access is created by a different provider to askmyGP and we use it to receive medication requests from patients. You are also able to view your medical record and to make requests for routine appointments, e.g. blood tests, Contraception and Sexual Health Appointments, NHS Health Checks, and Smear tests (if you have been invited).

IMPORTANT INFORMATION

PLEASE BE AWARE that when we experience either very high demand or have low capacity (eg due to sickness of clinicians) we SWITCH THE SERVICE OFF. This is to ensure that any clinically urgent patients can be seen. If the service is SWITCHED OFF, please call and speak to a receptionist who can take your details and let you know the current situation. Please also keep an eye on your emails as we will keep in touch if there are delays in responding.