Graham Road Surgery CQC inspection report, September 2023

The Graham Road Surgery team strives to provide the highest quality care for our patients, so we are very disappointed to have been rated ‘inadequate’ by the Care Quality Commission (CQC) following a practice inspection in May 2023.

We take the safety and welfare of our patients very seriously and since the inspection we have been working hard to address the CQC’s concerns through a robust action plan. We have been in regular contact with the CQC and NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board during this time and continue to provide regular updates on progress.

We appreciate that the report may cause concerns for patients and want to reassure people that we are committed to making all necessary improvements and are confident that the outcome of any future CQC inspections will reflect this. The practice has new clinical leadership and has recently completed recruitment to all our clinical positions. These successful recruitments have taken place since the CQC inspections took place and we believe that we are in a stronger position to address the concerns raised by the CQC and deliver the necessary improvements.

Our practice is continuing to operate as normal during this time and we encourage patients to continue to attend their appointments as usual.